Stride Integration

Stride Integration

This guide goes through all the steps necessary to integtrate Backtrace with Stride

The steps in this process are

1. Generate Conversation Token
2. Set up Integration

Generate Conversation Token

To set up integration with Stride an app token must be generated for each conversation that messages are going to be sent to.

• Click on the Apps Icon located on the right hand section of the converstation window, this will open up the Apps window. 

• Click the + icon at the top of the Apps window to add a new App. 

• Click the 'Connect your app' link from the first box or click 'Add Custom App' from the top menu bar under the converstation name 

• Ensure that 'API tokens' is selected not 'Installation URL', and give the application a name. This name will show up whenever Backtrace posts messages through this API. After giving the App a name click the create button. 

• Copy the access token and the converstation URL 

Integration

To set up the integration, first go to the Configuration page within the Web Console:

Next, select the project you want to add a integration for:

Then click Integrations in the left-hand menu, then Create a New Integration on the right, and pick the integration:

For Stride, the following settings are required to send the message.

• The API endpointThis is the part before /sites in the URL from the Generate Conversation Token section
• One or more sites
• One or more conversation per site
• An API id for each conversationThis is a hex string following the /site in the URL from the Generate App Token section
• A conversation ID for each conversationThis follows the /conversation in the URL from the Generate App Token section.
• A conversation token for each conversationThis is the token generated from the Generate App Token section.

Next: After filling in the integration-specific settings, proceed to Common Settings to finish configuring the integration.