Troubleshooting

Error processing modifiers

Dynamically modify how dumps are processed by Backtrace with modifier attribute.

Written by Samy Al Bahra
Updated over a week ago

How much disk space do crash dumps take in Backtrace?

Learn about the disk space requirements within Backtrace

Written by Marc Breaux
Updated over a week ago

How do I delete a project?

Learn how to delete a project in Backtrace.

Written by Marc Breaux
Updated over a week ago

What version of jemalloc does ptrace support?

Learn about Backtrace's support of jemalloc with ptrace.

Written by Marc Breaux
Updated over a week ago

Improving unwinding accuracy for Windows

Tips on making your callstack more accurate for Windows applications

Written by Samy Al Bahra
Updated over a week ago

How can I login to the morgue tool via SSO?

Learn how to use morgue if you're using an account configured for SSO only.

Written by Marc Breaux
Updated over a week ago

Changing the Displayed Timezone

Instructions on how to change the timezone that is displayed by Backtrace.

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Written by Abel Mathew
Updated over a week ago

How do I backup my Backtrace on-premises server?

Learn how to backup the config and data for your Backtrace on-premises install.

Written by Marc Breaux
Updated over a week ago

Best Practices for Integrating Your Project with Backtrace

Learn the recommended steps to get the most out of your Backtrace integration.

Written by Marc Breaux
Updated over a week ago

I need help registering for a Free Trial.

What do the fields mean?

Written by Jason Davis
Updated over a week ago

What happens if I hit my crash limit?

Learn what Backtrace does when you reach your limit, and what you can do.

Written by Jason Davis
Updated over a week ago

Vectored Exceptions with Crashpad

Ensuring Crashpad does not miss vectored exceptions on Windows.

Written by Paweł Zakrzewski
Updated over a week ago

What is a debug identifier?

Debug identifier generation for ELF, Mach-O and PE

Written by Samy Al Bahra
Updated over a week ago

How can I download a minidump from Backtrace?

Learn how to download a minidump file that you've previously sent to Backtrace

Written by Marc Breaux
Updated over a week ago

Does Backtrace support Unreal integration in Android or Linux environments?

Learn about Backtrace's support for Unreal-based games in Android and Linux

Written by Marc Breaux
Updated over a week ago

How do I troubleshoot a Backtrace integration with JIRA that's failing?

Discover common troubleshooting steps for Backtrace's JIRA integration

Written by Marc Breaux
Updated over a week ago

In Crashpad, can I call crashpadAnnotations->SetKeyValue() from different threads?

Learn about the proper way to set Crashpad annotations in a multithreaded environment.

Written by Marc Breaux
Updated over a week ago

What is a submission url?

Determine the correct URL to submit your errors to.

Written by Marc Breaux
Updated over a week ago

What is a submission token?

Learn about using submission tokens in the Backtrace platform.

Written by Marc Breaux
Updated over a week ago

What are symbols?

Learn about the use of symbols within the Backtrace platform

Written by Marc Breaux
Updated over a week ago

What is a workflow integration?

Learn about the purpose of workflow integrations within Backtrace

Written by Marc Breaux
Updated over a week ago

What is a project?

Learn about project objects within the Backtrace platform.

Written by Marc Breaux
Updated over a week ago

Is there a limit on symbol file size uploads?

Find out about limits on upload sizes for symbol files.

Written by Marc Breaux
Updated over a week ago

How do I delete errors or dumps from the system?

Learn how to delete errors from the Backtrace platform.

Written by Marc Breaux
Updated over a week ago

Are attributes case-sensitive?

Learn how and why attributes are case-sensitive.

Written by Samy Al Bahra
Updated over a week ago

How do I create backups of the object store?

Backup procedures for on-premise installations of the Backtrace object store.

Written by Samy Al Bahra
Updated over a week ago

How do I repair a corrupt database?

Recovering from corruption of the Backtrace database due to instability or hardware failures.

Written by Samy Al Bahra
Updated over a week ago

Can I download symbol files that have been uploaded?

Information about downloading symbol files such as PDB, Breakpad symbols and executable objects from Backtrace.

Written by Marc Breaux
Updated over a week ago

What happens if I upload duplicate symbols?

Learn what happens when the same symbols are uploaded more than once into Backtrace.

Written by Samy Al Bahra
Updated over a week ago