Backtrace offers three main price tiers. The Free and Self Service tier have a some limitations on users, number of monthly crashes, retention periods, and features. 

  1. Free – Our free tier was created for low volume, single user environments. We also support qualified open source projects on our free tier. Backtrace is free for single user accounts with up to a limited number of crashes per month. Backtrace also offers an Open Source option for free to qualifying projects. Check out our Open Source page for more information.
  2. Self Service – Our Self Service tier is a multi-tenant hosted environment for your Backtrace instance. It will retain dump files for 90 days, and metadata associated with crashes for up to 1 year. It offers a limited number of users and crash volumes. 
  3. Enterprise – Our Enterprise tier supports dedicated hosted instances, or on-premises deployments, with custom service agreements, custom number of users and crash volumes, custom retention configurations, and additional features. 

See "What features are included in the different tiers" for more information.

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