Troubleshooting

Marc Breaux avatar Samy Al Bahra avatar A +3
27 articles in this collection
Written by Marc Breaux, Samy Al Bahra, Abel Mathew and 3 others

How do I delete a project?

Learn how to delete a project in Backtrace.
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Written by Marc Breaux
Updated over a week ago

What version of jemalloc does ptrace support?

Learn about Backtrace's support of jemalloc with ptrace.
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Written by Marc Breaux
Updated over a week ago

Improving unwinding accuracy for Windows

Tips on making your callstack more accurate for Windows applications
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Written by Samy Al Bahra
Updated over a week ago

How can I login to the morgue tool via SSO?

Learn how to use morgue if you're using an account configured for SSO only.
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Written by Marc Breaux
Updated over a week ago

Changing the Displayed Timezone

Instructions on how to change the timezone that is displayed by Backtrace.
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Written by Abel Mathew
Updated over a week ago

How do I backup my Backtrace on-premises server?

Learn how to backup the config and data for your Backtrace on-premises install.
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Written by Marc Breaux
Updated over a week ago

Best Practices for Integrating Your Project with Backtrace

Learn the recommended steps to get the most out of your Backtrace integration.
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Written by Marc Breaux
Updated over a week ago

I need help registering for a Free Trial.

What do the fields mean?
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Written by Eddie Chou
Updated over a week ago

What happens if I hit my crash limit?

Learn what Backtrace does when you reach your limit, and what you can do.
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Written by Eddie Chou
Updated over a week ago

Vectored Exceptions with Crashpad

Ensuring Crashpad does not miss vectored exceptions on Windows.
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Written by Paweł Zakrzewski
Updated over a week ago

What is a debug identifier?

Debug identifier generation for ELF, Mach-O and PE
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Written by Hannes Sowa
Updated over a week ago

How can I download a minidump from Backtrace?

Learn how to download a minidump file that you've previously sent to Backtrace
Marc Breaux avatar
Written by Marc Breaux
Updated over a week ago

Does Backtrace support Unreal integration in Android or Linux environments?

Learn about Backtrace's support for Unreal-based games in Android and Linux
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Written by Marc Breaux
Updated over a week ago

How do I troubleshoot a Backtrace integration with JIRA that's failing?

Discover common troubleshooting steps for Backtrace's JIRA integration
Marc Breaux avatar
Written by Marc Breaux
Updated over a week ago

In Crashpad, can I call crashpadAnnotations->SetKeyValue() from different threads?

Learn about the proper way to set Crashpad annotations in a multithreaded environment.
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Written by Marc Breaux
Updated over a week ago

What is a submission url?

Determine the correct URL to submit your errors to.
Marc Breaux avatar
Written by Marc Breaux
Updated over a week ago

What is a submission token?

Learn about using submission tokens in the Backtrace platform.
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Written by Marc Breaux
Updated over a week ago

What are symbols?

Learn about the use of symbols within the Backtrace platform
Marc Breaux avatar
Written by Marc Breaux
Updated over a week ago

What is a workflow integration?

Learn about the purpose of workflow integrations within Backtrace
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Written by Marc Breaux
Updated over a week ago

What is a project?

Learn about project objects within the Backtrace platform.
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Written by Marc Breaux
Updated over a week ago

Is there a limit on symbol file size uploads?

Find out about limits on upload sizes for symbol files.
Marc Breaux avatar
Written by Marc Breaux
Updated over a week ago

How do I delete errors or dumps from the system?

Learn how to delete errors from the Backtrace platform.
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Written by Marc Breaux
Updated over a week ago

Are attributes case-sensitive?

Learn how and why attributes are case-sensitive.
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Written by Samy Al Bahra
Updated over a week ago

How do I create backups of the object store?

Backup procedures for on-premise installations of the Backtrace object store.
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Written by Samy Al Bahra
Updated over a week ago

How do I repair a corrupt database?

Recovering from corruption of the Backtrace database due to instability or hardware failures.
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Written by Samy Al Bahra
Updated over a week ago

Can I download symbol files that have been uploaded?

Information about downloading symbol files such as PDB, Breakpad symbols and executable objects from Backtrace.
Marc Breaux avatar
Written by Marc Breaux
Updated over a week ago

What happens if I upload duplicate symbols?

Learn what happens when the same symbols are uploaded more than once into Backtrace.
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Written by Samy Al Bahra
Updated over a week ago